about

Moroccan professional IT Coordinator with over 5 years' experience in maintaining systems and networks. Skilled in performing both administrative and technical tasks to ensure efficiency and functionality. Known for a problem-solving attitude, great attention to detail, and outstanding communication skills.

certificates

communication curiosity

EXPERIENCE

CUSTOMER SERVICE ADVISOR

  • Served as the primary point of contact for customers through calls, social media, and email.
  • Provided professional advice and support to customers, ensuring high satisfaction levels.

Experiance certificate≫
Souq.com

help desk specialist

  • Installed and configured programs and hardware.
  • Troubleshooted systems and performed data restoration.
  • Monitored network performance to ensure reliability.
Experiance certificate≫
Amazon.com

help desk specialist

  • Installed and configured network infrastructure.
  • Managed databases and provided technical support.
  • Support the organization by troubleshooting systems and hardware, and provide the right solutions

Experiance certificate≫
Manar Care

help desk specialist

  • Provided comprehensive troubleshooting for systems and hardware.
  • Delivered effective technical solutions to support organizational needs.

Sado Development

projects

Virtualization and Containerization

  • Installed and configured Proxmox VE in a test environment. Successfully set up and managed multiple virtual machines and containers using Proxmox. Experienced in creating, configuring, and optimizing virtual environments for various applications and services.

  • Implemented and managed containerized applications using Docker and Kubernetes.

    • Cloud

    Worked with Azure, AWS, and Cloudflare for cloud infrastructure management.

    security

    Gained extensive experience with Kali OS and its tools Successfully completed multiple challenges on Hack The Box, earning several achievements.

    visit my HTB profile≫ visit my website in the DARKWEB≫

    Professional Skills.

    Soft Skills

    communication curiosity organization